Khelostar 247: Unleash Your Passion for Sports and Casino

FREQUENTLY ASKED QUESTIONS (FAQ's)

GENERAL

1

Why Khelostar?
Khelostar is the leading online betting site in India which offers a wide range of world class gaming products to its players. As India’s most trusted brand, Khelostar’s player will receive:
- 100% Welcome bonus on first deposit
- Unlimited deposit bonus
- Unlimited cashback, redemptions & rewards
- Speedy deposit & withdrawal
- 24/7 world class customer service
2

What type of games does Khelostar offer?
Khelostar offers a wide range of world class gaming products. At Khelostar, you will find:
- Popular live dealer casino games like Roulette, Baccarat, AndarBahar, Dragon Tiger and Sic Bo
- Progressive slots games
- A wide selection of classic and video slots
- The best table games like blackjack and poker
- E-Games
3

Can I play Khelostar games for free?

Yes. Most our games offer a free-play mode.
4

My game is not loading. What to do?

Player can clear browser cache, cookies and restart the internet browser.
5

Where can I find information about the affiliate program?

All information related to our affiliate program and respective contacts can be found on the Khelostar Affiliate Program page.
6

What happens if I lose my internet connection while playing a game?

All the games rounds are logged and successful bets will still be valid. For more information, please read Khelostar’s disconnection policy
7

Where can I quick search for my favorite games?

Login to your account and click on the heart icon on top nav-bar. Your favorite games will appear under Favorite Section. The games are automatically updated based on your gameplay.
8

An error or other technical issue occurred in a game while playing. What can I do?
Please contact our Customer Service and provide the following information:
- Game/Game ID
- Exact/Approximate time when the game was played
- Stake amount and account balance before and after the game
- Error message received or explanation of the issue (if possible, provide a screenshot)
9

Can I play multiple games at the same time?

No.
10

The video stream keeps freezing. What to do?

We advised you to close other running programs. Reduce the screen resolution or resize the browser.
11

What happens if the live dealer makes a mistake?

In an event of a dealer error, the game round will be temporarily paused while the dealer notifies the pit boss. Players will be notified via chat and if an immediate resolution is not possible, the game round will be cancelled/refunded.
12

Can the dealers or the pit boss help me with questions regarding my account?

No.
13

Where can I find the bet limits for live casino games?

Minimum and maximum bet limits will be displayed under every table's name.
14

Where I can find the game rules?

The game rules can be found inside the game.

Registration and Login

1

How do I open an account with Khelostar?
Opening an account is easy. Follow these steps below:
- Click Join now at the top-right corner of the page
- Fill out the form
- Accept the terms and conditions box
- Click the Signup button
2

What information do I need to provide?
In order to create an account at Khelostar, you’ll need to provide the following information:
- Username
- Email address
- Password
3

I’m having problems creating an account.
Our system will tell what's missing or what's incorrect when trying to Signup. Please verify the following:
- Did you fill in all mandatory fields correctly?
- Did you enter a valid email address?
- Do you already have an existing account?
- Is your desired username already taken?
4

Forgotten your username?
If you've forgotten your username, simply follow these instructions.
- Contact Customer Service
- Provide your e-mail
- Mobile number
5

Forgotten your password?
If you've forgotten your password, simply follow these instructions.
- Click “Forgot Password?”. This link can also be found below the login bar on top of the page
- Enter the username and email address used during your account creation. Enter the security code and click the “Submit” button
- We’ll send a message with otp to reset your password
6

Are there any age restrictions when opening an account?

Yes. Minors under 18 years old cannot open an account.
7

Can I open an account on someone else´s behalf?

No, an account is strictly personal and you are responsible to keep your login details secure.
8

I can’t register because my data has been already entered. What should I do?

Contact Customer Service for assistance.
9

Can I register more than one account?

You can only register and use one account.
10

I can't login to my account. What should I do?

Password is case sensitive and it will be locked after three consecutive failed attempts. If accidentally locked, you may contact Customer Service for assistance.

Account and Verification

1

What is KYC?

KYC (Know Your Customer) is a term used for the customer identification process. It involves efforts to check and verify a customer's identity using reliable source documents.
2

Which documents do I need to provide for KYC verification (optional) ?
For our verification purposes, you may be required to provide one or more of the following documents:
- National Identification (ID) card
- Passport
- Driving License
3

Can I change/update my account details?
Yes. You can change your gender by following these steps:
- Log in to your account
- Click “Account” under the dropdown arrow near your username
- Click “Edit Profile”
- Update the necessary details
- Click “Update Profile” button
4

What if I refuse to provide any of the required documents for KYC verification purposes?

Providing KYC is for verification of your account only.
5

Are my documents safe?

All documents will be restored on a secure server. We ask our customers to cover sensitive data on copies sent to us.
6

Why do you need my personal details?

We are required by law to identify our players.
7

Does Khelostar allow under age gambling?

It is illegal for anyone under the age of 18 to gamble at Khelostar.
8

How do I close my account?

Contact Customer Service to close your account.
9

How long is the verification processing time?

Documents are verified within 24 hours.
10

Can I give you a photocopied document?

A photo of the document would be ideal. Please do not provide black and white copies.
11

What If I do not have required documents?

Contact Customer Service for assistance.

KHELOSTAR MOBILE

1

How do I play games on my tablet or phone?

You can play through Khelostar website using our mobile version from your tablet or phone. Or scan the QR code to download Khelostar APP.
2

Is my device compatible with Khelostar APP?

Khelostar App is compatible with iPhone, iPad and other android devices.

BANKING

1

What deposit methods do you accept?
The following methods are accepted:
- Bank Transfer (IMPS/NEFT/RTGS)
- Credit Cards/ Debit Cards - Visa, MasterCard, Rupay etc
- Wallets like Gpay, PhonePe, PayTM , BHIM etc
- NetBanking (direct)
2

How do I deposit funds?
To make a deposit:
- Log in to your account
- Click “Deposit” at the dropdown arrow near your username
- Select preferred payment method. For Net Banking, please contact Customer Service
- Enter the amount of deposit
- Enter your payment details
- Confirm your deposit

The minimum and maximum deposit amount depends on the selected deposit method:

METHOD	Min	Max
METHOD	LIMITS PER TRANSACTION
Credit Cards/ Debit Cards - Visa, MasterCard, Rupay etc	INR 2	INR 10,00,000
Bank Transfer (IMPS/NEFT/RTGS)	INR 2	No limit
Wallets like Gpay, PhonePe, PayTM	INR 2	INR 10,00,000
NetBanking (direct)	INR 2	INR 10,00,000

5

What currencies do you accept?

We only accept INR: Indian Rupees.
6

How do I withdraw funds?
To make a withdrawal:
- Log in to your account
- Click “Withdraw" at the dropdown arrow near your user name
- Click "Add Bank Account" button to register your withdrawal bank account details
- Click "Fill Withdrawal Form" button and fill all required information then click "Submit"
7

How do I deposit via Bank Transfer?
To make a deposit:
- Log in to your account
- Click “Deposit” at the top right of the browser or in menu
- In the "Deposit" tab of your Khelostar account, click "Bank Transfer" tab
- Enter deposit amount and click "Proceed to Pay"
- Perform bank deposit to the bank detail link you received
- Click "Continue" next and enter the UTR/ Reference of your transaction
- To avoid any delays in processing the deposit, kindly ensure all information is submitted correctly
8

How do I deposit via Credit Card / Debit Card ?
To make a deposit:
- Log in to your account
- Click “Deposit” at the top right of the browser or in menu
- In the "Deposit" tab of account page, choose “Deposit” Tab and “Payment Type”
- Enter the desired amount and click “Deposit”
- You will be directed to make your payment
- Enter required details and complete the transaction
- You will be redirected back to Khelostar after the transaction
9

How do I deposit via Wallets like Gpay, PhonePe, PayTM ?
To make a deposit:
- Log in to your account
- Click “Deposit” at the top right of the browser or in menu
- Inside the “Deposit” tab, select “Bank Transfer” as your preferred deposit method
- Inside the “Bank Transfer” tab, select which wallet which you want to transfer from and enter your amount to deposit
- Click on the “Contineu to pay” button at the end of the page to confirm your deposit
- Make a deposit from your wallet app to the mentioned upi.
- After the successful transaction, enter the UTR/ Ref on the next page your credit will be added automatically within 5 minutes
10

How do I deposit via Net Banking (Direct)?
To make a deposit:
- Log in to your account
- Click “Deposit” at the top right of the browser or in menu
- Inside the “Deposit” tab, select “Deposit” as your preferred deposit method
- Select your desired payment method
- Type your desired amount of payment in the empty field of the deposit amount
- Click on the “Deposit” button at the end of the page to confirm your deposit
- You will receive the deposit confirmation after you make the payment
11

How do I make Wallet like Mobikwik or any BHIM app ?
To make a deposit:
- Log in to your account
- Click “Deposit” at the top right of the browser or in menu
- Inside the “Deposit” tab, select “Bank Transfer” as your preferred deposit method
- Inside the “Bank Transfer” tab, select which wallet which you want to transfer from and enter your amount to deposit
- Click on the “Contineu to pay” button at the end of the page to confirm your deposit
- Make a deposit from your wallet app to the mentioned upi.
- After the successful transaction, enter the UTR/ Ref on the next page your credit will be added automatically within 5 minutes
12

Is it safe to deposit and withdraw funds?

Yes, it is safe because Khelostar uses certified and secure payment method only.
13

Are there any deposit or withdrawal charges?

Khelostar does not charge players for deposit and withdrawals.
14

How can I cancel withdrawal?

If your withdrawal request is in queue, contact Customer Service to cancel it.

16

How long does it take to process withdrawal?

Estimated time will take for about 1 minute to 15 minutes depending if the withdrawal request is in the processing queue & there could be delays if there is maintanance in your bank server/ system.
17

Do I need to deposit funds when opening the account?

No, not unless you want to start betting immediately.
18

Can someone make a deposit on my behalf to my Khelostar account?

No, Khelostar cannot accept deposit from third parties or persons.
19

Why was my withdrawal cancelled?
It could be due to these following reasons:
- The wagering requirement has not been met
- The withdrawal was performed with an incorrect method
- The withdrawal has been requested for a third-party bank account
- We have requested identity verification documents. If we do not receive the documents within 72 hours, the withdrawal request will be cancelled and the funds returned to your Khelostar account
- Further security verification is still pending on your account

METHOD	LIMITS PER TRANSACTION
Min	Max
Online Withdrawal	INR 100	No Limit

METHOD	Estimated Time
Credit Cards, NetBanking	Instant
Bank Transfer (IMPS/NEFT/RTGS)	5 mins - 15 mins
Wallets	1 - 5 mins
NetBanking	Instant

PROMOTIONS

1

Where can I see available promotions and bonuses?

Promotions and bonuses can be found on the promotion page.
2

Where can I check my active promotion?
You can check active promotion by following these steps below:
- Log in to your account
- Click on “Promotion” from the dropdown arrow next to your username
- Check promotion history for your active promotion details
3

Why has my promotion bonus activation locked part of my funds?
Your funds will be locked to the specific product related to promotion until the wagering requirements are met.

To view your current credits from your promotion wallet. Log in to your account. Click “Wallet” under the dropdown arrow near your username. These features allow you to see the following:
- Main (withdraw) Balance
- Promotion Balance
- Product Wallet
4

How can I claim my bonus?
To claim your bonus, simply follow these steps:
- Go to Promotion Page
- Click on the respective promotion
- Click on “Join Promotion”
Now you can enter the amount and activate the promotion.
5

How do I cancel my active promotion?

You can contact Customer Service to cancel your active promotion.
6

What is wagering requirements?

Wagering requirement is a multiplier that represent the number of times you have to play through a bonus before you are able to withdraw your winnings.
7

Do you offer any first deposit bonus?

Yes. Khelostar offers 100% first deposit bonus for our new members.
8

What are the different wagering contribution factors of casino games?
Below are the following wagering contributing factors for each game type:
- All Slot Games: 1:1
- All Live Casino Games: 6:1
- All Table Games: 1:1
9

Do you offer refer a friend referral bonus?

Yes. Contact our Customer Service after your friend signs up or you can track this from referral page. Once your friend makes deposit of 5k or more together and meet wagering requirement, you will be rewarded INR 300 bonus.
10

How do I choose/change my alias in live casino games?

You will be requested to choose an alias as soon you join a table. Once you have an alias, you will use it from then on. Some games will automatically use your username.
11

Where can I check my casino game history?

Previous game history is available under menu/ profile -> live-casino history/ casino-history/ slot-history based on your game.

JEET PRIVILEGE PROGRAM

1

What is Jeet Privilege?

Jeet Privilege is our exclusive loyalty tier program to reward our players in Khelostar.
2

Where do I find my Loyalty Points?

Log in to your account. Click on “Jeet Privilege” from the dropdown arrow next to your username. The Loyalty tab will show your current Loyalty Points and Membership Tier status.
3

How do I join the Jeet Privilege Program?

All Khelostar players are eligible to participate in this program by registering an account and make a first deposit.

Existing players are automatically part of this program.
4

How do I earn Loyalty Points?

You can earn Loyalty Points by playing our games at Khelostar. Loyalty Points is determined by the type of games and its wagering requirement.
5

Is there any Bonus Loyalty Points?

Yes. It is applicable for Silver Tier and above.
6

How do I redeem Loyalty Points?
To redeem Loyalty Point:
- Log in to your account
- Click the Deposit tab or the Jeet Privilege tab to access the LP Redeem section
- Enter cash amount to be credited in respective to tier LP exchange points & click “Redeem”. (Only multipliers of INR 500 is accepted)
- LP gets deducted & cash is added automatically

PRIVACY & SECURITY

1

Is Khelostar secure?

Yes. Khelostar adheres to strict policies designed to safeguard players right to privacy. All user data is encrypted to protect the confidentiality.
2

Are Khelostar’s games fair?

Yes. Khelostar's games with the exception of Live Casino uses certified Random Number Generator (RNG) to randomize the outcome through complex algorithms without giving unfair advantage to any parties.
3

Does Khelostar use cookies?

Yes. Khelostar may use cookies to provide the best gaming experience to our players.
4

What is my personal information used for?
It can used for any of the following purposes:
- Khelostar account signup
- Deposit/withdrawal validation
- Identity verification process
- Marketing and promotional activities
- To prevent fraud and protect Khelostar players